Privacy Policy - Data Protection & Privacy

The Jackpot Fund application is provided by JACKPOT FINANCIAL CONSULTANTS PRIVATE LIMITED (“Jackpot Fund”, “our”, “we”, “Company”), with its registered office at 12, Iswar Dutta Lane 711101 Howrah West Bengal. Through the company, designated banks or financial institutions in collaboration with the Jackpot Fund will offer you their respective services ("Services").

Jackpot Fund, managed by JACKPOT FINANCIAL CONSULTANTS PRIVATE LIMITED and headquartered in Mumbai, has joined forces with Vaishali Securities Limited to deliver streamlined and compliant lending products alongside a range of financial services. This strategic partnership is dedicated to offering users reliable, transparent, and user-friendly credit solutions tailored to meet diverse financial needs effectively. By leveraging the expertise and resources of both organizations, the collaboration ensures that clients receive high-quality service and innovative financial products designed to enhance their borrowing experience.

To provide you with services through the Jackpot Fund application, we (the company) and our lending partners need to collect various data and information from you with your prior express consent. The manner in which we (the company) and our lending partners collect, retain, share, store, and process this data and information is described in this Privacy Policy (“Policy”). By setting up an account on this application, you agree to the processing, storage, use, and sharing of the data you provide in accordance with this Policy.

We may revise this Policy and update the Services and application from time to time, so please visit this page regularly to stay informed about any changes we make. If you disagree with any part of this Policy, please stop using our Services immediately. Also, read our Terms of Use (“Terms”), which describe the terms under which we provide services and the terms under which you may use our services.

You can learn more below about how we share information with our lending partners. Unless stated otherwise, this Policy applies to all our Services.

This Policy includes and incorporates our Terms as well as agreements you sign to use our services and those of our lending partners. Words and phrases not defined in this Policy have the same meanings as set forth in the Terms.

If you use services from any lending partner of the Company, then Section 1 of this Policy will apply to you.

1.What Data is Collected?

Summary: We, i.e., the lending partners, specify what data is collected and how it is collected.

By using the application, you consent to provide data to us and our lending partners in the following ways with prior express consent. We collect the data you provide to ensure that we can deliver services to you in the best possible way. Our lending partners use this data to underwrite (i.e., assess the risk they are taking) any potential loan offered to you and determine the rate for such loans. The data requested from you helps us and our lending partners provide services in a robust and user-friendly manner. We detail how we, our lending partners, and our joint lending partners collect data as follows:

1.1 Data Collection Methods: Data entered during registration and use of our services

1.2 Collected Data

Jackpot Fund Account Data: We and our lending partners collect the data you provide when creating or updating a Jackpot Fund account. This includes your name, phone number, email ID, PAN, date of birth, postal code, nature of work, official work email address, employer name, monthly income, and marital status. We or our lending partners may request additional information later to verify the authenticity of your information or based on any additional features added to the application.
Financial and KYC Information: When you accept the tentative terms of a loan, we and our lending partners collect the data you provide to us. This includes your photograph, Aadhaar number, PAN, bank account number, IFSC, and proof of address (which can be your electricity bill, lease/rental agreement, gas bill, passport, or driving license, or any other document recorded by our application).
Additional Requested Data: You may need to provide additional information to the lending partners to process your loan application. Such additional information may include (but is not limited to) bank statements, Goods and Services Tax returns, salary, and/or income statements. This data should be provided to the lending partners through us.
Feedback Data and Other Data: Includes the following: If you call our call center, we may record the information you provide to serve you or record calls for quality and training purposes. If you provide any feedback or comments to us about the application or as part of our research program to improve the application.
User Personal Information: Our application collects user account data, including email addresses and names, for logging into the application. This information is part of the registration process to access our services and is also used to auto-fill relevant fields during our application interface processes. Our application also collects phone numbers for verification to check the active SIM status on the device, uniquely identify you, and prevent fraud and unauthorized access.

AppList

In order to provide more accurate credit assessments and personalized services, we need to access information about the applications on your device. This will help us gain a comprehensive understanding of your spending habits, financial situation, and credit risk, enabling us to tailor credit products that best suit your needs. In order to ensure accurate credit assessment and considerate service, we need to obtain your application list information and fully understand your consumption habits, financial status and credit risks to customize the most suitable credit products. Only the application name and type are accessed and all data transmission is encrypted to ensure privacy and security.

Camera

In the JackpotFund app, we might request your assistance to kickstart the onboarding process by guiding you through completing the KYC (Know Your Customer) procedure. This could involve providing necessary documents to verify your personal information, taking photos to create profiles, or uploading required documents for loan applications. Any camera data captured will be securely uploaded to our app server, https://api.jackpotfundpro.asia, and will be treated with utmost confidentiality. Rest assured, your data will not be used for any other purposes. You have the flexibility to revoke or re-authorize camera permissions at your convenience. Should you have any inquiries, feel free to reach out to our dedicated customer support team.

Microphone

To support voice input for a more convenient and hands-free experience, we need access to your microphone. All audio data is used only for real-time processing and will not be recorded, stored, or shared with any third party in any form.

Device Information

Our application gathers and monitors a range of phone-related information, including hardware specifications, operating system details, serial numbers, user profiles, and mobile network data. This enables us to uniquely identify each device and safeguard against unauthorized access or actions on your behalf.

Location

To ensure smooth processing of your application and to make sure our services are accessible in your vicinity, we use location tracking. Rest assured, we only access your location when you're actively using the app, not when it's running in the background. Your privacy and security are of utmost importance to us.

1.3 Data Collected from Your Use of Our Services: Usage Data: We collect data about how you interact with our services. This includes data such as access dates and times, app features or pages viewed, app crashes, and other system activities.

Transaction Information: We, our lending partners, and joint lending partners collect transaction information related to the use of our services, including the type of service requested, date and time the service was provided, available loans, interest payable, chosen EMI, and payment methods.
Device Data: We collect data from the devices used to access our services, including hardware models, device IP addresses, operating systems and versions, software, preferred languages, unique device identifiers, advertising identifiers, serial numbers, device motion data, and mobile network data.

2.How and Why is the Collected Data Used?

Summary: The company and lending partners collect and use data collected from you to ensure the services are as current as possible and delivered to you optimally.

2.1 Enable the Application and Its Services: We use the collected data to customize, maintain, and improve our services.

This includes using the data to: create and update Jackpot Fund accounts; analyze your loan eligibility and estimate your loan terms; track loan disbursement and repayment; enable features that allow you to add and delete bank accounts for loan repayment and payment at any time; enable features that help you view loan history and any other application features that may be added from time to time; perform internal operations necessary to deliver our services, including troubleshooting software bugs and operational issues; conduct data analysis, testing, and research; and monitor and analyze usage and activity trends.
For Loan Processing and KYC Authentication: Our lending partners use this data to analyze your creditworthiness, loan eligibility, KYC documents, current employment verification, and loan terms. While we collect financial and KYC information, lending partners need to separately process loan applications and verify received KYC documents. Failure to process such data means no loans can be offered to you. To this end, you hereby agree to voluntarily submit KYC documents, including Aadhaar-related documents issued by the Unique Identification Authority of India (“UIDAI”), in the manner required by us and our lending partners. You hereby explicitly consent to our use of the details you provide to obtain your KYC (Know Your Customer) details from the central KYC records registry.
Enabling Joint Loan Products with Our Joint Loan Partners: Our lending partners use this data to analyze your creditworthiness, loan eligibility, KYC documents, current employment verification, and loan terms. You hereby expressly consent to the loan partner's use of the details you provide to obtain your KYC (Know Your Customer) details from the central KYC records registry or to verify KYC through authorized government portals.
To Provide Customer Support: We use this information to provide customer support, including resolving doubts you encounter while using the services and training our customer service executives.
For Research and Development: We may use collected data for research, analysis, and product development to improve the UI/UX experience, all of which ultimately enhance your experience with the application. This also assists in developing automated actions triggered in certain events, such as identifying if an uploaded photo is clear, detecting fraudulent activity, incorrect IFSC, etc.
To Facilitate Communication Between You and Us: We may add features that allow you to call us (via the app or otherwise), likewise, we may need to contact you (through the app or any other channels you grant us access to).
For Marketing and Promotion: We may use collected data to market the application and our services. This includes sharing your feedback, ratings, and screen names purely for promotional and marketing purposes. Even if your name appears in the "Do Not Call" or "Do Not Disturb" registries, we and our lending partners may still contact you via email, phone, messages, SMS, WhatsApp, or any other mode supported by the application to inform you about various financial or investment products or any other aspects related to any loan you have obtained. You acknowledge that (i) such communications will not inconvenience you.
For Automated Decisions: The application may provide automated features for customer responses or feedback, etc. As our application evolves, we will continue to add more automated features to the application.
Legal Compliance and Requirements: We may use collected data to investigate or resolve claims or disputes related to the use of our services, or in other circumstances permitted by applicable law, or as required by regulatory bodies, government entities, and official investigations.
For Product Innovation: We may use collected data to provide new products and services for your use.

3. How Do We Share Collected Information?

Summary: Please note that while your data is not sold, it is shared with third parties under contract. Sharing this data is intended for information processing and ensuring you receive services. We do not engage in any data marketing contracts.

We highly value your data. We may enter into data-sharing agreements or disclose collected data to provide you with services and new products. We detail how we and our lending partners share the collected data as follows:

Sharing with Lending Partners:We partner with designated NBFCs (Non-Banking Financial Companies) to offer loan products on the application, and we may share your information with such lending partners. The Jackpot Fund App is a digital lending application that facilitates loan transactions between our customers and our lending partners. Details of our lending partners are available on our website.
Sharing with Law Enforcement When Necessary: If any government body or law enforcement personnel request or require any information, and we believe it is necessary or appropriate to disclose it for compliance with laws, regulations, or legal processes.

4. Retaining Your Personal Data

The company will retain data only for as long as necessary for the purposes outlined in this Privacy Policy. We will retain and use the data to the extent necessary to fulfill our legal obligations (for example, if we need to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The company will also retain this data for internal analysis purposes. Usage data is generally retained for a shorter period, except when this data is used to strengthen security or improve our service features, or we are legally obligated to retain this data for longer periods.

We will retain borrower identity and address records obtained at account opening and during the course of the business relationship until the termination of such business relationship, retaining them for at least five years.

If you wish for us to delete your data from our records, you can write to us. We will ensure that your request is met, subject to any information retention requirements prescribed by applicable law.

5. Security of Personal Data

The security of your personal information is crucial to us. We strive to protect your personal information from any unauthorized use. To this end, Jackpot Fund has implemented measures such as internal reviews of data collection, storage, and processing practices, as well as security measures including appropriate encryption and physical security measures to guard against unauthorized access to systems where your personal information is stored. Jackpot Fund has taken measures as prescribed by law to protect your information. We have implemented technical controls like firewalls, encryption, passwords, WAF, SOC, antivirus, etc., along with management controls like access management, log reviews, NDAs, etc., to better safeguard the information you provide.

Jackpot Fund or its lending partners do not store card details (card number, CVV, expiry date, etc.) on their servers.

Jackpot Fund may share information with other third parties under strict confidentiality/non-disclosure agreements but is not responsible for any security breaches by these third parties. Jackpot Fund is also not liable for any loss or damage incurred by you as a result of providing information to third parties.

Moreover, all suspicious transactions and/or any other types of transactions notified under the Prevention of Money Laundering Act, 2002, shall be reported to the relevant enforcement agencies to the best of our knowledge.

6. Your Consent

By submitting your personal information, you consent to our use of that information as detailed in this policy. You hereby expressly and irrevocably authorize Jackpot Fund/its partners/affiliates to collect, store, share, obtain, and verify any of your personal information/KYC directly or through any authorized agency, and disclose such information to our agents/contractors/service providers. Furthermore, this information may be used in such manner as required by Jackpot Fund/its partners/affiliates, including for granting credit facilities and for their business purposes, and for a period deemed fit by us. In this regard, you expressly and irrevocably authorize Jackpot Fund/its partners/affiliates to collect, use, authenticate, and verify your personal identification information/KYC in any manner they deem fit without requiring any further notice to you. Please email our Data Protection Department at contact@jackpotfinancials.com to request the withdrawal of your consent.

7. What Rights Do You Have Over Your Data?

Summary: We outline your rights and how you can exercise them in the table above.

It's important for us that you have control over your data. If you wish to exercise any of the rights granted to you under this policy, please write to us at contact@jackpotfinancials.com. You should have the following rights:

7.1 Your Rights

Right to Rectification: If any personal data you provided is inaccurate, incomplete, or outdated, you have the right to provide us with accurate, complete, and up-to-date data and to request that we correct such data. Processing your request may take up to 7 days. We urge you to ensure that you always provide accurate and correct information/data to ensure uninterrupted use of our services.
Right to Withdraw Consent: You have the right to withdraw specific consent you provided under this policy by writing to contact@jackpotfinancials.com. If you do so, you may not be able to access certain features or pages of the digital platform application. However, if you have availed of any service from our loan partners, we retain the right to continue processing your information. Nonetheless, if we no longer need your data and information and are not legally required to retain it, we will not keep it. Please note that there may be multiple legal bases on which we may still need to retain certain data and information at any time.
Right to Opt-Out: You can opt-out of receiving push notifications via device settings. Please note that opting out of receiving push notifications may affect your use of the application.

8. Children's Privacy

Our services are not directed towards children, and we do not knowingly solicit or collect personal information from individuals under the age of 18 (eighteen). If we become aware that a child has provided us with personal information, we will take steps to delete such information and terminate the associated Jackpot Fund account.

9. Communications from Us

We may contact you from time to time via phone calls, SMS, emails, and other communication channels to offer information about our services, notifications regarding updates to our services (when deemed necessary), educational information, and promotional information. If we need to temporarily suspend the application for maintenance, we will also notify you and keep you informed regarding security, privacy, or administrative communications. By setting up an account on Jackpot Fund, you agree to receive communications from us via phone calls, SMS, push notifications, or any other communication channels we consider appropriate.

10. Updates to This Notice

We may update this policy from time to time. Your continued use of our services after any update constitutes your consent to the updated notice, to the extent permitted by law. Please take the time to regularly review this policy for the latest information on our privacy practices.

11. Contact Information

Summary: You can contact us at contact@jackpotfinancials.com for confidential inquiries about how your data is processed.

Additionally, you may contact: For complaints related to services with lending partners, please email contact@jackpotfinancials.com